Cancellation and Refund Policy

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.


–We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if additional information is required to accept your order.
If your order is cancelled after your credit/debit card has been charged, the said amount will be reverted back in your card account.


–We will seek authorization on your card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc.


–Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/charged. If however the same is charged to your card/bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner.


–embeyvally.in  reserves the right to capture/charge your card to the full or partially authorized amount for the concerned order.


:-Cancellation and Changes by Customer

–If you wish to cancel or modify your order, please send an email to embeyvally@gmail.com 

 We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified.

Once you have received your online order, if it is the incorrect product or found to be damaged please contact us within 24hours of receipt. The customer agrees not to dispute the decision made by embeyvally.in and accept  embeyvally.in decision regarding the cancellation.

Refund Policy 

  1. 1.Only For Defective product return :  Once the item is received by us, we will refund the amount of that item via the initial payment mode (gpay phone pe upi ) within 3-5 business days.
  2. The unboxing video is compulsory. Keep all items (INCLUDING the invoice) in a package and address it to the following:104,Dhara Arcade,  near Mahadev Chowk, Mota Varachha, Surat, Gujarat 394101
  3. Please be sure that all items that are to be returned must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return.
  4. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer. Email us at care  embeyvally@gmail.com  

     

    with images of the products with packaging and tags to schedule a return pick up.