Return policy

Embeyvally Easy Return Policy

Thank you for choosing Embeyvally Jewellery. We value your trust and strive to provide a smooth shopping experience. 

Kindly take a minute to review the return policy carefully while placing your orders with us.

Return Policy

Eligibility for Return

  1. Kindly share an unboxing video recording the entire process of opening the fully packed parcel, as you received it from embeyvally.
  2. Returns are accepted only for: 
    • Broken or damaged products
    • Missing products
    • Wrong item received

In the cases mentioned above, refunds are not permitted. Only new items will be shipped again.

Return Couiour Charge Customer pay For Return Order 

customer send tracking  number[ couiour company name ] and parsal photo whatsapp  +919428265169 whatsapp 

Unboxing Video Requirements

  1. An unboxing video is mandatory for all return claims.
  2. Your video must clearly show:
    • The sealed package as received
    • The full unboxing process
    • The product inside highlights the issue

Note: Claims without a proper unboxing video cannot be processed.

Initiating a return request

1.   Kindly share your Order ID and Contact Number with us.

2.   Upload at least 2 clear photos of the product.

3.   Submit the unboxing video.

4.   whatsapp massage send   all details to +919428265169 

Refund payment  Time

1. Refund payment Time once  Return Order Deliverd   After 10 Buisness  day 

Processing Time

Please allow 24–48 working hours for review and processing after submitting your return request with all required details.

Additional Important Notes

Products must be returned in original packaging.

Claims submitted long after delivery may not be accepted.

Items damaged by customer misuse are not eligible for return or warranty.

Reshipped articles are non-refundable.

Terms & Conditions for Returns 

  • Product(s) can be returned within 48 hours [ 2 day] only if the jewellery piece is clearly shown as missing or defective in the unboxing video. Product(s) cannot be returned under any other circumstances. Please note that refunds are not provided; eligible orders will receive a replacement product.
  • If you still face any issue apart from broken, wrong or missing articles, you can raise your request on mail and send us those articles at our warehouse for repairing or replacement. Kindly ensure doing this within 48 hours of receiving the parcel.
  • Please allow us 24–48 working hours for review and processing after submitting your return request with all required details.
  • Replaced and exchanged articles are non-refundable.

 Terms & Conditions for Cancellation

·         We cannot cancel your order once dispatched or shipped. 

·         If you cancel any order after shipment, refund will be given as store credit deducting the shipping charges. Only price of the article will be credited in your store credit section. 

·         Shipping charges and COD charges are non-refundable.